faqs

where can I check the balance of my giftcard? follow this link https://www.wagamama.com/gift-cards to view your giftcard balance

where can I check the expiry date of my giftcard? please email your 16 digit giftcard number to giftcards@wagamama.com who will look into this for you

my giftcard expired during lockdown. can this be extended? we are of course honouring any giftcards which have expired over the last 12 months. please send your 16 digit voucher number to giftcards@wagamama.com so the team can investigate

I’ve lost my giftcard, is there anything you can do? our terms + conditions state your giftcard should be treated as cash as we cannot replace lost or stolen giftcards. if you have any information for your giftcard i.e the giftcard number, order confirmation etc, please send it to giftcards@wagamama.com so the team can investigate

can I use my giftcard for delivery orders? no, our giftcards cannot be used for deliveries

can I use my giftcard for takeout or click + collect? at the moment, you can only use our giftcards for takeout orders which are placed + paid for in restaurant. we are working on our giftcards being compatible with online click + collect orders + hope to have this up + running within the next month!

I’ve seen you’ve got a restaurant in another country, can I use my giftcard there? our giftcards are only redeemable in england, scotland + wales

I’ve been sent an e-giftcard, do I need to print this off? you can print this off or please show your e-giftcard on your phone to a member of the team

how long is my giftcard valid for? giftcards are valid for 13 months from the date of last use

do you accept all4one giftcards or teen/ student choice giftcards? we do accept these giftcards but they are only redeemable in restaurant. you can also go to a restaurant directly + make a takeout order

my question isn’t answered from the faq’s, can you still help? please send your 16 digit voucher number + query to giftcards@wagamama.com so the team can investigate