these terms and conditions (together with our privacy policy) govern the relationship between wagamama limited, a company incorporated in England and Wales with company number 02605751 whose registered office is at 5-7 Marshalsea Road, London SE1 1EP (“wagamama”, "we", "us", "our") and you in respect of your membership of wagamama soul club. by creating a wagamama soul club account, you confirm that you have read and agree to these terms and conditions. you must therefore read these terms and conditions carefully. please save or print a copy of these terms and conditions for your records. if there is anything you do not understand,
wagamama soul club terms and conditions
these terms and conditions (together with our privacy policy) govern the relationship between wagamama limited, a company incorporated in England and Wales with company number 02605751 whose registered office is at 5-7 Marshalsea Road, London SE1 1EP (“wagamama”, "we", "us", "our") and you in respect of your membership of wagamama soul club. by creating a wagamama soul club account, you confirm that you have read and agree to these terms and conditions. you must therefore read these terms and conditions carefully. please save or print a copy of these terms and conditions for your records. if there is anything you do not understand, you can find more information in our FAQs
wagamama soul club is a digital membership programme designed to reward, engage, surprise and delight wagamama soul club members by earning stamps to earn rewards (as described below). to be a wagamama soul club member you must be over the age of 16 and a resident of either England, Northern Ireland, Scotland or Wales. wagamama soul club is not available in any locations outside of England, Northern Ireland, Scotland and Wales, and so wagamama soul club rewards cannot be earned or redeemed in these locations
to join wagamama soul club and become a wagamama soul club member (“member”) you must download the wagamama soul club app on either iOS or android and create a wagamama soul club account
we recommend that you use the same email address for click + collect, deliveroo and wagamama soul club so that you can earn stamps on all of your eligible transactions (see section 3 below)
each wagamama soul club account can have a maximum of one member only and you must not share your password or log-in details with anyone else
a "stamp" is an icon shown on your stamp book in the wagamama soul club app and you can earn stamps on each eligible transaction you make to earn rewards (as described in section 4)
an “eligible transaction” is when you spend £12 or more in a single payment (excluding tips, service charges or delivery fees, where applicable) which MUST be made using:
the wagamama soul club app while dining in a wagamama restaurant; or
a valid click + collect order made and paid for online using an email address registered with your wagamama soul club account; or
a wagamama delivery order placed on deliveroo using an email address registered with your wagamama soul club account
where payment of the full order is settled (for example, if you are dining in a wagamama restaurant and you split the bill between friends, the whole bill for the table must be settled between you)
if you have redeemed any rewards or offers (for example, rewards earned through wagamama soul club, staff discounts or claiming free products such as via noodle union, giveaways, competitions or prize draws) as part of a purchase, the value of such rewards or offers will not count towards the £12 minimum spend for an eligible transaction
with the exception of (a) the bonus stamp earned by each member on sign-up to wagamama soul club (as described in section 4 below) which may be earned in conjunction with earning a stamp for an eligible transaction made on the day of sign-up and (b) bonus stamps earned during any double stamps period (if applicable), a member will only be able to earn a maximum of one stamp per day
multiple members can earn a stamp when dining together in a wagamama restaurant, provided that each member has a valid wagamama soul club account and makes an eligible transaction. however, when making a click + collect or deliveroo order online, multiple members will not be able to earn stamps on a single click + collect or deliveroo order and only the member that makes the purchase (linked to their wagamama soul club account) will be able to earn a stamp for that order
stamps will be applied to your account no later than 48 hours from the time the eligible transaction is made. we do not accept any liability for delays to stamps being allocated to your account.
please contact us here if you have any questions about the allocation of stamps to your account
as a member you will be eligible to earn "rewards" by making eligible transactions and earning stamps:
when you create a new, unique, valid account and become a wagamama soul club member ("sign-up") you will automatically earn a stamp, plus a reward that you can redeem for an edamame dish OR a koko ‘prawn’ crackers dish as part of any eligible transaction you make after your first eligible transaction
when you have earned your third stamp, you will receive a "side dish reward" (labelled ‘side voucher’) in your account to redeem against selected side dishes (excludes koko ‘prawn’ crackers, miso soup and rainbow pickles) when you complete a subsequent eligible transaction. when you opt to redeem a side dish reward, the side dish reward will be redeemed against the cheapest eligible side dish on your bill.
you must spend a minimum of £12 on other items in order to redeem a 'side dish' reward
when you have earned your sixth stamp you will receive a "main dish reward" (labelled ‘main voucher’) in your account to redeem against selected main dishes. when you opt to redeem a main dish reward, the main dish reward will be redeemed against the cheapest main dish on your bill
each time you reach six stamps and complete a stamp book in the wagamama soul club app, the stamp cycle will renew. this means that your completed stamp book will clear, and the next stamp you collect will be the first stamp on a new stamp book, which will count towards earning your next side dish reward (i.e. the seventh stamp you earn will be counted as the first stamp in your new stamp book)
you may be able to earn other "additional rewards" as a wagamama soul club member:
birthday reward: on sign-up to wagamama soul club, we will ask you to provide us with your date of birth. as a member, you may be eligible for a birthday reward which will appear on your wagamama soul club account. see full details below
the gyoza reward will be issued to members who have earned at least one stamp via deliveroo, click + collect or in restaurant over the past six months
the free gyoza reward will be valid for 30 days from issue
the reward can only be used once
only one birthday reward can be redeemed per member within a 12-month period
this offer will be valid alongside blue light or student beans discounts
this offer will be valid alongside other soul club member rewards
if a member has multiple gyoza sides on their bill we will discount the most expensive
extra rewards: from time to time, we may issue you other special rewards which will appear on your wagamama soul club account
each of these additional rewards is available at our sole discretion, and more detail about each reward is available on the wagamama soul club app from time to time. separate terms and conditions apply to each additional reward which will be made available to you on the wagamama soul club app when you receive or become eligible for such additional rewards
rewards can only be redeemed via the wagamama soul club app when dining-in at a wagamama restaurant. you cannot redeem a reward when ordering for delivery or using click + collect. soul club rewards cannot be redeemed in conjunction with any other offers, discounts, promotions or rewards and cannot be used when ordering from our set menus.
each reward earned can only be redeemed once and only one reward can be redeemed per member per day
side dish and main dish options available for redemption as a reward may be specified by us from time to time and will be determined by us at the time you make your redemption. the rewards available to redeem may vary per restaurant and are subject to availability. we reserve the right to change the rewards from time to time
you will be able to monitor the validity periods applicable to your stamps and rewards on your wagamama soul club account
if you do not complete an eligible transaction for a period of 12 months, any stamps you have earned will expire. when stamps expire, they will be removed from your wagamama soul club account and they will not be applied towards your next reward. if any of your stamps have already been allocated to a reward before expiry, those stamps will not expire, and the reward validity period will apply (see below)
welcome rewards (as described in section 4 above) are valid for 30 days from the date they are applied to your wagamama soul club account. other than welcome rewards and any additional rewards you may receive in which the validity period stated in the applicable terms and conditions will apply, all other rewards are valid for 12 months from the date they are applied to your wagamama soul club account. after 12 months from receipt, such rewards will be removed from your wagamama soul club account, and you will not be able to redeem them
all usual terms and conditions for dining at wagamama restaurants or ordering via click + collect will apply to orders you make with us. Our terms and conditions for orders made via click + collect can be found here
the information collected when you create a wagamama soul club account and how such data is stored and used by us can be found in our privacy policy
stamps and rewards are personal to each account and cannot be transferred or sold or used in any way other than as set out in these terms and conditions. Stamps and rewards have no cash value and cannot be exchanged for cash
you can manage your wagamama soul club account on the wagamama soul club app, and you can update your personal information and change your communication preferences at any time
you may close your wagamama soul club account at any time. If you wish to close your wagamama soul club account, you may do so by accessing your wagamama soul club account or contacting us here
we may choose to close your account if it has not been used for a period of at least 24 months. We may suspend your access to or close your wagamama soul club account in our sole discretion, in order to protect you, your personal data and us if we suspect illegal activity, fraud, misrepresentation or misconduct, or any breach of these terms and conditions
if at any time you choose to close your wagamama soul club account or your account is closed (as above), you will lose the ability to earn and/or redeem all stamps and rewards, and any stamps or rewards you have earned before closing your account will be deleted so that you will not be able to reapply them or apply them to any other account
we are not responsible for any stamps or rewards which are lost or redeemed due to fraudulent activity by you or any third party or for actions which are deemed abusive, offensive, untrue, libellous or illegal or fraudulent or due to not following these terms and conditions, or if a reward is received through other activity that violates these terms
we are responsible for losses you suffer caused by us breaching these terms and conditions unless the loss is:
unexpected – for example, it was not obvious that it would happen and nothing you said to us before sign-up meant we should have expected it (so, in the law, the loss was unforeseeable)
caused by a delaying or disrupting event outside of our control (as long as we have told you as soon as possible about the delay / disruption and taken steps to reduce the impact of the delay / disruption) – for example, failure of network services or failure of data processing systems not controlled by us
avoidable – for example, a loss you could have avoided by taking reasonable action
a business loss – we only supply products for domestic and private use and so if you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity
the wagamama soul club app may contain links to other independent websites which are not provided by us - such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any) and you will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them
if defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation, HOWEVER, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us
you must keep your account details and password safe and secure and must not make them available to any other person. we cannot be held liable for any unauthorised use, and we will not refund any rewards redeemed. if you think your account security has been compromised, you must contact us immediately and notify us here
we may amend these terms and conditions and the wagamama soul club app without notifying you in advance for the following reasons:
to reflect changes in relevant laws and regulatory requirements;
to make minor technical adjustments and improvements to the wagamama soul club app or your wagamama soul club account provided these changes do not materially adversely affect your use of wagamama soul club; and
to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it (we might ask you to install these updates)
we can also make the following types of change to these terms and conditions and the wagamama soul club app, but if we do so we will notify you in advance on at least 40 days notice - if you don’t agree with the change, you can contact us here or close your wagamama club account on the wagamama soul club app before the change takes effect:
changes to the eligibility of wagamama soul club
changes to how you earn stamps and how you redeem rewards
changes to the types of rewards
we may transfer the benefit of these terms and conditions to any other company in the same group of companies as us. if we assign the benefit of these terms and conditions, your rights will not be affected - you can only transfer your contractual rights with us to someone else if we expressly agree to this in advance
this contract is between you and us. nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it
if a court or other authority decides that some of these terms and conditions are unlawful, the rest will continue to apply. we might not immediately contact you for not doing something or for doing something you are not allowed to (i.e. enforcing these terms and conditions), but that doesn’t mean we can’t do it later
please contact us here in the first instance if you have any problems with us, the wagamama soul club app or your wagamama soul club account
you may resolve a dispute with us without going to court - alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court - you can submit a complaint to the Centre for Effective Dispute Resolution through their website at https://www.cedr.com and if you are not satisfied with the outcome, you can still go to court
you can resolve disputes by going to court – these terms are governed by English law and wherever you live you can bring claims against us in the English courts – if you live in Wales or Scotland, you can also bring claims against us in the courts of the country you live in – we can claim against you in the courts of the country you live in
terms last updated: november 2025