1. the promoter
the promoter of the soul club stamp week spin to win promotion ("promotion") is wagamama limited, company number 02605751, registered office address 5-7 marshalsea road, london, england, se1 1ep ("promoter", "we" or "us").
2. the promotion
2.1 the promotion is free to enter and is an instant win promotion offering participants the opportunity to win one of the prizes described in clause 5 below.
2.2 by entering the promotion, you agree to be bound by these terms and conditions and you agree that our decision is final and binding in all matters relating to the promotion. if you fail to comply with these terms and conditions your entry will be void.
3. how to enter
3.1 the promotion will run from 00:00 on 1 september 2026 until 23:59 on 13 september 2026 inclusive ("promotion period").
3.2 entry is available exclusively to registered soul club members. to register, download the official “soul club” app and follow the sign-up instructions.
3.3 to enter, eligible soul club members must access the in-app “spin to win” mechanic during the promotion period. by clicking “spin to win” you will automatically be entered into the promotion.
3.4 each eligible soul club member will receive one (1) spin during the promotion period.
3.5 winners will be determined instantly by the spin to win mechanic.
3.6 no purchase is necessary to participate.
3.7 the spin to win mechanic is administered by bloomreach b.v. on behalf of the promoter. the winner shall be bound by any applicable terms and conditions of bloomreach b.v. and any other third-party supplier involved in fulfilment of the prize. the promoter shall not be responsible for the acts or omissions of bloomreach b.v. or any other third-party supplier, except where liability cannot be excluded by law. compliance with third-party terms and conditions is the sole responsibility of the winner.
4. eligibility
4.1 the promotion is open to registered soul club members resident in the uk aged 16 years or over, excluding:
employees of the promoter or its holding or subsidiary companies;
employees of agents or suppliers of the promoter or its holding or subsidiary companies, who are professionally connected with the promotion or its administration; or
members of the immediate families or households of the above.
4.2 by entering the promotion, you confirm that you are eligible to do so and eligible to claim any prize won. the promoter may require you to provide proof that you are eligible to enter the promotion including proof of age and identity. we reserve the right to refuse entries if you are unable to do so.
5. the prizes
5.1 participants may win one of the following prizes:
one (1) entry into the soul club japan trip prize draw (see separate prize draw terms and conditions here);
one (1) free side reward, valid for 31 days from date of issue when dining in at a participating wagamama restaurant in the uk (excludes airports);
one (1) 20% discount reward, valid for 31 days from date of issue when dining in at a participating wagamama restaurant in the uk (excludes airports);
one (1) of up to 500 t-shirts with two designs to choose from, subject to availability and sizing;
one (1) of up to 500 caps.
5.2 if a participant does not win a prize, the “spin to win” mechanic will indicate that no prize has been won ("unlucky, no prize").
5.3 merchandise prizes will be fulfilled by a third party and are subject to sizing and availability.
5.4 prizes are non-negotiable, non-transferable, non-exchangeable and no cash alternative will be offered.
5.5 the promoter reserves the right to substitute a prize of equal or greater value if necessary.
5.6 the prize cannot be replaced if it becomes lost, damaged or stolen.
6. winners
6.1 winning prizes will be allocated instantly via the “spin to win” mechanic in the soul club app.
6.2 digital prizes will be automatically applied to, or made available through, the winner's soul club account.
6.3 merchandise prize winners will be contacted by email and/or via the soul club app with instructions to claim the prize.
6.4 the promoter will make reasonable efforts to contact the winner of the prize. if the winner cannot be contacted, or has not responded or claimed their prize within seven (7) days of being contacted, the winner will forfeit their right to a prize.
6.5 the decision of the promoter is final, and no correspondence or discussion will be entered into.
7. claiming prizes
7.1 winners will receive instructions on claiming and redeeming their prize.
7.2 merchandise winners must provide a valid UK postal address for shipment of the prize. please allow 60 days for delivery of the prize.
7.3 the prize may not be claimed by a third party on your behalf.
7.4 the promoter will not pay any expenses incurred in connection with the promotion, including acceptance and use of the prize.
8. limitation of liability
8.1 nothing in these terms excludes liability that cannot legally be excluded. subject to this, the promoter, its agents and their employees shall not be liable in any circumstances for loss, damage, personal injury or death arising from the promotion or acceptance or use of the prize except where caused by their negligence. your statutory rights are not affected.
8.2 the promoter accepts no responsibility for (a) any cancellation, postponement or alteration of the promotion; (b) any use of the prize; or (iii) any act or default of any third-party supplier.
9. data protection and publicity
9.1 by entering the promotion, participants are providing their personal information to the promoter. we will, at all times, process your personal data in accordance with our privacy policy, the uk data protection act 2018, and applicable laws.
10. general
10.1 the promoter may, at its sole discretion, exclude from the promotion any participant who breaches these terms and conditions.
10.2 the promoter reserves the right to void, suspend, cancel or amend the promotion where necessary.
10.3 these terms are governed by english law and subject to the jurisdiction of the courts of england. if any entrants to the promotion wish to take court proceedings, then they must do this within the courts in the united kingdom.